Refund policy
Return Policy
At Weiss Workshop, we put a lot of care into creating, packaging, and shipping every order. Because many of our products are made-to-order, fragile, or produced in small batches, we currently only accept returns for items that arrive defective, damaged, or broken.
Return Window
We offer a 14-day return policy, meaning you have 14 days after receiving your order to request a return.
Eligibility Requirements
To be eligible for a return:
- The item must be defective, damaged, or broken upon arrival
- The item must be in the same original condition it was received in
- The item must be unused and returned in its original packaging whenever possible
To begin the return process, please email us clear photos of the defective or damaged item so we can review the issue and help make things right as quickly as possible.
You can contact us at:
kyle@weissworkshop.com
Returns should be sent to:
490 Kings Hwy
Sparkill, NY 10976
Return Shipping
Customers are responsible for the cost of return shipping.
Non-Returnable Items
We unfortunately cannot accept returns on:
- Custom or personalized items
- Special order products
- Home fragrance items, including candles and wax melts
- Sale or clearance items
If you have questions about a specific item before purchasing, feel free to contact us.
Refunds
Once your return has been received and inspected, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time.
If more than 15 business days have passed since your refund was approved, please contact us at:
kyle@weissworkshop.com